Shipping policy
The delivery will be done by our support partners, brand owners or the respective courier services appointed within Singapore. For international deliveries, we will be contacting you to arrange and schedule accordingly.
Once we receive your payment, we can hold your product(s) for a maximum period of three months but it is advisable that you get the product(s) soon.
Under an exclusive agreement with our support partners and courier services, orders originating from decorfanstore are packaged with a delivery and processing fee of SGD1 per fan to a single location within Singapore. Additional charges may apply for variations such as multiple locations delivery. The management reserves the right to revise and amend the Terms and Conditions without prior notice.
ESTIMATED TIME OF ARRIVAL
Delivering your items on time is extremely important to us. We do our best to provide the best estimated delivery dates so that you are able to receive your items on time.
The delivery time for your order depends on the models that you have ordered. As most of our products are from Singapore, you can expect the usual estimated time of arrival for your delivery to be 3 â 7 working days for local delivery.
Working days includes Monday to Friday. Saturday & Sundays and Public Holidays are not included.
DELIVERY CHARGES
Under an exclusive agreement with our support partners and courier services, orders originating from decorfanstore are packaged with a delivery and processing fee of SGD1 per fan to a single location within Singapore. Additional charges may apply for variations such as multiple locations delivery. The management reserves the right to revise and amend the Terms and Conditions without prior notice.
For international delivery, we will be contacting you to make the necessary arrangements.
CHANGE OF DELIVERY
For any changes/enquiries regarding your confirmed delivery schedule, customers must notify us at least 3 days in advance so that we can make the necessary arrangements. Failure to do will result in a SGD35 charge for any last-minute changes.
For Bulky Delivery Orders, our support partners will be making arrangements with you in advance for the delivery.
INCORRECT DELIVERY ADDRESS
All undelivered orders will be returned to our warehouse.
To reschedule for a delivery to the correct delivery address, we will contact you to arrange for the next available delivery with a restocking fee of 10% for orders valued below S$500, or cap at S$100 for orders valued equivalent or above S$500.
RESCHEDULING OF DELIVERY
Customers may reschedule the delivery by notifying us 3 days before the scheduled delivery date subjecting to availability.
For rescheduling of delivery after 3 days of agreed delivery, decorfanstore will charge SGD35 for any last-minute changes, and a restocking fee of 10% for orders valued below S$500, or cap at S$100 for orders valued equivalent or above S$500, if applicable.
DELAYED DELIVERY DUE TO UNFORESEEN SITUATIONSÂ
1) In the event of delay in shipment due to unforeseen situations, decorfanstore and our support partners reserve the right to reschedule the delivery, subjected to availability of next delivery slot.
2) No specific time of delivery can be provided. A time frame will be advised but cannot be guaranteed. Usually, deliveries will be scheduled from 1pm-5pm on Monday â Friday unless otherwise stated.
3) Decorfanstore shall not be liable for any consequences or any loss suffered or expenses incurred (whether direct or indirect) due to the delay in the shipment / delivery of the goods and no such delay shall entitle the customer to treat this agreement as being repudiated by decorfanstore or to any comparison.
THIRD PARTY LOGISTIC PARTNER DELIVERY
For orders consisting of multiple brands, we will engage our appointed third-party logistic partners.
For orders that do not require advance scheduling, the first delivery will be attempted without any scheduling.
If you miss the delivery, do not fret as our 3PL partners will let you know the delivery failed and you may reschedule a date and time which is convenient for you. Should the second scheduled delivery attempt fail, the third attempt will be chargeable. In the event that the parcel cannot be delivered and you are not contactable to set up a date and time, your order will be held for a maximum of 1 month from the date of first attempted failed delivery.
If there is no response within this month, the order will be cancelled and the management will investigate and evaluate on a case by case basis and refund in the form of store credit, unless otherwise stated.